LiveChat: You can’t win ‘em all but…

Published on February 5, 2018

… you can get damn close. Feeling rather pleased with our Customer Satisfaction rating on our LiveChat service across our event sites: 96% chat satisfaction across recent chats. To put this in context: Average customer satisfaction in 2017 was 83.54% globally according to LiveChat’s recent Customer Service Report 2018. This report gathered data from 21,000 View Article

Pot Luck Dinner – Spanish Night!

Published on January 16, 2018

With the New Year bringing all sorts of promises – ‘I’ll be healthier’, ‘I’ll stop drinking’, ‘I’ll take that class I’ve been talking about all year’ – we also made a little pact at the XP office too: to make more time to chill out as a team. We’ve decided that as the strongest shared View Article

Merry Christmas from the XP team!

Published on December 19, 2017

To celebrate another amazing year of events and news, the XP team had themselves a very merry home-style christmas again this year… and it was just perfect. Each year we theme the secret Santa with a bit of a challenge, for the more competitive members of the team (not naming any names, but it might View Article

A treat for our feet!

Published on December 5, 2017

Anyone who works in the event industry knows that us event professionals have developed a skill; ignore all physical pain whilst the event is running and just keep going! This is all well and good for delivering successful events, but it tends to takes its toll after the fact – especially on feet. So, after View Article

We had the BEST time in Barcelona!

Published on November 30, 2017

We’re back from our very best ever TheStadiumBusiness Design & Development Summit and we couldn’t be happier with the how well it all went! With over 30 countries, more than 40 projects, a world-class speaker line up, the very first awards and amazing delegates, we’re receiving so many messages of thanks today – but we View Article

Christmas has arrived early!

Published on November 23, 2017

It may only be November, but we just couldn’t wait any longer to get in the festive spirit at XP HQ (not without a little debate about our premature celebrations among the team). Regardless, the Christmas playlist was on full volume, prosecco was poured and Josie was the angel on the tree once more (with View Article

XP at the NFL

Published on November 8, 2017

Having worked in the stadium business for over 10 years, bringing together the industry’s key figures, it would be a shame not to take a little time out every once in a while to experience what our stadium friends are offering… so we did just that by attending the NFL at Twickenham Stadium – Cleveland View Article

What happens when you give ticketing folk an open brief…

Published on October 19, 2017

A few weeks ago we launched our #MyTicketTeam off site competition, inviting ticketing organisations to submit a short video explaining my “My Ticket Team is Better Than Yours”. We have had some strong submissions now – and we are blown away! Take a look at the fabulous videos submitted on our Twitter page. Queue-it Queue-it View Article

TheTicketingBusiness news turned one this month!

Published on October 12, 2017

It’s been a year since we launched TheTicketingBusiness News. As a one year old, we’re still learning but growing fast. In our first 12 months we’ve: WELCOMED THE FAMILY: Our first newsletter brought 436 people to our site. Today we’re getting nearly 2,000 uniques; HAD LOTS OF VISITORS: In the first 30 days of launch View Article

We let 3 year old Josie take over our marketing for the day…

Published on October 9, 2017

Our marketing team wanted to create a video to promote our recent off-site competition – #MyTicketTeam – but we thought we’d hand over the responsibility to our 3 year-old CFO (Chief Fun Officer), Josephina. The results were… well, not quite what we had planned. But if a 3 year old can do it, so can View Article

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